Service Desk Analyst – Canberra (Fujitsu)

Location: Canberra, Australia

Company: Fujitsu

Can you provide technical support in a secured environment? Are you curious & investigative by nature? Do you want to be proud to work for a company that respects its people and is at the forefront of technology?

We’re looking to grow our team on the Service Desk with individuals committed to providing ICT troubleshooting support within our Federal Government client base across the region. As a Service Desk Analyst you will provide incredible customer service and respond to phone inquiries promptly, courteously and efficiently. Maintain records and log these reported incidents using an IT Service Management tool and scripted questions. 

Core Skills

  • Available to work in a 24×7 shift roster
  • Knowledge of call logging, escalation and follow-up procedures
  • An interest or experience with technology, particularly in a Microsoft environment.
  • Problem solving skills
  • IT Qualifications (desirable)

Flexibility, Diversity and Inclusion

Fujitsu is committed to equality of opportunity for all. Achieve more and thrive with a global brand that actively nurtures and supports our diverse employee and client networks. We value unique perspectives on our team, therefore we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. Even if you think you don’t meet all the criteria or are interested in job share/part time opportunities, we would still love to hear from you. We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.

Some of the benefits of working for Fujitsu include: recognition programs for staff, flexible work arrangements, purchased leave, novated lease options and discounts for travel with Mantra Group, Accor, Qantas, Avis and British Airways. You will also be eligible for technology discounts with Apple, Canon, Optus and Microsoft. We also provide physical wellness rebates with BUPA, Fitness First, SpecSavers and Navy Health and are strongly committed to Sustainability.

Please note

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum active Baseline Australian Federal Government Security Clearance, because the role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2017- 546 (ACT). 

Fujitsu: Empowering human difference

If you are interested in this opportunity